Can’t get Skysports live on phone

[Tonyone71]

Hi. Just tried to connect to skysports app on my phone to watch live tv. However I keep getting a message that my device limit has been reached and to contact my service provider (Virgin). Virgin go app is showing the phone I am using as a registered device and virgin go works fine. Any ideas what I can do to get skysports working?

[BenMcr]

Follow the advice in this thread https://community.virginmedia.com/t5/TV-on-the-go/Re-Sky-Sports-app-device-limit-reached-error/td-p/...

[Tom_W1]

Hi @Tonyone71, thanks a lot for your post here in the community.

If you can kindly follow the link that @BenMcr has kindly provided and the steps on there, you should be able to get the help that you need.

Don't worry if not though, please let us know and we'll do our best to help!

Many thanks

[Tonyone71]

Seems to have resolved the issue. For some reason registering devices on Virgin go app did not run through to my account but using the link that @BenMcr provided has done the trick. Thanks to both of you.