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Can’t add or replace a device to watch sky sports

lee_harding16
Joining in

on ‎19-02-2023 15:35

I can’t watch sky sports live on my mobile because it says my device limit has been reached. But I checked and I have only used 4 out of 5 devices. So I tried removing one and an error came up. Please reset my devices and I’ll re-add them

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎19-02-2023 18:24

Hi @lee_harding16 

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Gareth_L
Forum Team
Forum Team

on ‎20-02-2023 18:49

Hello lee_harding16.

Thanks for joining our Community.

Sorry to hear about this issue with your device limit on Sky Sports App.

Have you been able to follow the help given by @newapollo ?

If you still need help, please let us know and we can take a look from here.

Gareth_L

 

 

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