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DavidScullion
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Asked to registered the device after clearing my cookies?

Hi, 

I've just cleared up my browser and as a result I'm being asked to regegister this device even though this device is still being shown as registered? I'l linked this machine to the TV service just a week or so ago and now have no device changes left to reregister.  Is there anything that can be done?

Thanks

David

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Forum Team
Forum Team
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Re: Asked to registered the device after clearing my cookies?

Hi DavidScullion,

 

Thank you for your post. I'm sorry to hear this. 

 

As your browser has been update it will register the device as a new one. You will need to wait until your account has refreshed. 

 

^Martin

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LonelyBlade
On our wavelength
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Re: Asked to registered the device after clearing my cookies?

Really cannot believe the response from Martin, a Forum Team member over this issue!

Why should customers be penalised for keeping their devices safe and secure? Cleaning cookies should not entail a customer having to wait until refresh date to regain access!

Get your act together, reset the OP's device management and lose the shoddy attitude. Loads of us mortals are having trouble with this issue and would rather see some action from Virgin to resolve it, not have Team Members give condescending advice!