on 03-06-2021 22:05
I used to have an ipad mini and downloading recorded programmes from my v6 box to watch away from home was never a problem. I could que them up and set them away. Last year I upgraded to a Samsung galaxy Tab A and I now have issues downloading using the app. I can't que downloads anymore they just refuse to download if I do so I have to select one at a time, more often than not they fail to download. On the odd occasion I get a full programme downloaded it is unwatchable it constantly stop starts during playback and jumps forward. Basically the app is useless since I updated it and purchased a newer tablet.
on 03-06-2021 23:05
on 04-06-2021 08:26
I've tried uninstalling and reinstalling and it makes no difference whatsoever.
on 07-06-2021 09:46
Hello dkitch
Sorry this is happening to you on the Tablet
Have you managed to resolve this yet or is it still ongoing
If so let me know and I cam take a look at it from here
Gareth_L
on 07-06-2021 10:42
Hi Gareth,
Problem isn't resolved I tried uninstall and reinstall but any downloads just jump and stop and are unwatchable, that is if I can actually get them downloaded.
on 07-06-2021 10:57
Sorry to hear that dkitch
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 08-06-2021 09:33
Thanks for those details Gareth_L
I am going to look into this now for you
Gareth_L
on 17-06-2021 23:16
Can you update me please?
Still having the same issues!
on 18-06-2021 12:11
Hello dkitch
Sorry for the delay in getting back to you
Can I please take the following details
Make of tablet
The operating system
Screen shot of the error message
This will help once I have raised the with the Team in charge
Gareth_L
31-07-2021 08:50 - edited 31-07-2021 09:00
Nearly 2 months since I posted and still not resolved! The app is a joke, still having the same issues and no response or solution from Virgin media.
Time to start looking at my options regarding TV etc. One of the reasons I've stuck with Virgin was the ability to stream, download etc to watch when I'm away from home but as this doesn't work then I may have to go elsewhere.