After clearing cookies, I cannot watch Virgin TVgo . Please reset my devices

[tmiller]

I have registered my device and after clearing cookies, due to buffering, I am now unable to watch as it says i've reached maximum number of devices. Please can this be reset for me?

[Ashleigh_C]

Hi there @tmiller

Thank you so much for your post and welcome back to the community forums! 

I'm so sorry to hear that you have faced this issue with your TV Go I'd be happy to look into this with you. 

I'm going to send you a PM now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.