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technolaji
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why is web safe blocking my website

Hey Guys

Similar to quite a few people my site has been blacklisted by virgin media.  It was hacked previously, but it has now been cleaned and I've removed all malware.  I've got it whitelisted by google, mcafee and you can see more https://sitecheck.sucuri.net/results/wellnesschief.co.uk

However it's still not working on Virgin Media. So I tried to email websafefeedback@virginmedia.co.uk on the 20/11/2018 but still no reply. 

Can anyone here help ?

Thanks

 

 

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Superuser
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Re: why is web safe blocking my website

Seems whatever was causing the block has been cleared and the website is accessible now.

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technolaji
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Re: why is web safe blocking my website

That’s really strange.  It’s still blocked for me. 

7D550280-3148-4DA1-9A41-0D7FCFE2D99B.jpeg

 Do you have safe settings on ? 

Thanks,

Bolaji

 

 

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Superuser
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Re: why is web safe blocking my website

Oops… had Child Safe on but not Virus Safe, corrected and now Virus Safe is blocking the website. Hopefully a forum team member will work through to your post in a few days to help you resolve the issue.

FYI, consider report the issue here Report a site.

BTW, VirusTotal shows Sophos AV is reporting the website as Malicious.

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technolaji
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Re: why is web safe blocking my website

Thanks for responding.  I’ve reported the website on the link you sent me. Hopefully it gets sorted out soon.  I’ve trialed emailing Sophos AV but no response from them either. 

I hope filling in that form will help 

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Forum Team (Retired) Jen_A
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Message 6 of 14
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Re: why is web safe blocking my website

Hi technolaji,

It's probably a bit soon to ask if you've had any feedback re: your website issue. But, if you don't hear anything in about a week I shall be happy to chase this up for you. Keep us updated.

Regards,


Jen
Forum Team



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technolaji
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Re: why is web safe blocking my website

Hi Jen,

 

Still haven't heard anything back, I know we said a week but I really need help with this urgently.  Could you please look into it for me ?

 

Thanks,

Bolaji


@Jen_A wrote:

Hi technolaji,

It's probably a bit soon to ask if you've had any feedback re: your website issue. But, if you don't hear anything in about a week I shall be happy to chase this up for you. Keep us updated.

Regards,


 

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Forum Team (Retired) Jen_A
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Message 8 of 14
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Re: why is web safe blocking my website

Hi technolaji,

Apologies for not seeing your update earlier. I can access your website with both Child Safe and Virus Safe enabled. And a traceroute doesn't show it being routed via our proxies. I wonder if the restriction has lifted since you posted. Would you re-check and update please?

Many thanks Smiley Happy


Jen
Forum Team



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technolaji
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Message 9 of 14
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Re: why is web safe blocking my website

That's so weird, I'm seeing that it's still not working.  Is there any reason why ? The website seems to work when using 4g but keeps throwing up this page when using Virgin Media Wifi.  

screenshot.jpeg

I just wonder whether most people can see the page, or are getting this error message. 

Thanks for checking this out for me 

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Superuser
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Message 10 of 14
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Re: why is web safe blocking my website

I am seeing the same today although yesterday evening I was able to access www.wellnesschief.co.uk but not wellnesschief.co.uk.

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