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glyngodd
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Message 1 of 14
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web safe

trying to activate web safe but link is not working

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Superuser
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Message 2 of 14
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Re: web safe

What happens when you try https://my.virginmedia.com/my-apps/websafe/overview? Please be as detailed as possible with your response.

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glyngodd
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Message 3 of 14
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Re: web safe

It goes to the next screen to install web safe. When I click on the button nothing happens.

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Superuser
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Message 4 of 14
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Re: web safe

That is unexpected because there is nothing to install. Can you post an appropriately redacted screenshot?

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glyngodd
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Message 5 of 14
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Re: web safe

Pics attached. Ive logged onto my account and it says I only have a telephone package. I assure you I pay for broadband as well and Im currently onlin15351335587357155344380504706619.jpg

 

15351336702638346977694098343681.jpg

 

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Superuser
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Message 6 of 14
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Re: web safe

I see something similar to the second screenshot but only when I sign in with credential other than those of the main account holder.

2018-08-24.jpeg

Are you seeing a similar warning? If so, then sign in with the main account holder's credentials to manage Web Safe.

FYI, how to take a screenshot

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glyngodd
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Message 7 of 14
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Re: web safe

In the pics I am signed in.

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Superuser
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Message 8 of 14
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Re: web safe

I was also signed in but not as the main account holder.

Post back to confirm you are not seeing the “Not the main account holder” warning and I will flag your post to the forum team; be aware it can take them a few days to respond and longer given the weekend.

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glyngodd
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Message 9 of 14
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Re: web safe

I am not seeing that notice. I am the main account holder

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Superuser
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Message 10 of 14
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Re: web safe

@ModTeamcould someone please take a look at this issue.

@glyngodd, consider revoking the Helpful mark against this reply as other will see the post as solved.