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cannot turn off web safe?

Plumtree2
Joining in

I'm unable to turn off web safe. I have logged in correctly, switched it off in the right place, reset my router, but still websites are being blocked.

Can you fix this please?

17 REPLIES 17

用心棒
Very Insightful Person
Very Insightful Person

With Web Safe off what error do you see when going to https://nordvpn.com?

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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I can't reach the site whatsoever, I don't even get the normal notification message that the site is blocked due to Virgin Web Safe.

What to do?

用心棒
Very Insightful Person
Very Insightful Person

Do you see something similar to the image on the right?

2020-01-31.jpeg

exactly!

No response to this? 

用心棒
Very Insightful Person
Very Insightful Person

Issue has been flagged to the forum team however be aware it can take them a few days to respond.

Thanks for your post, Plumtree2,

 

Sorry that you were not able to get Websafe switched off from the website. I'll send you a private message.to verify your account details.

 

Cheers,

Corey C

Hi,

I have the same issue exactly as above.

Can someone help me out solving that?

Thanks

Hi @Shiako

 

Thanks for posting and welcome to the community.

 

Please make your own thread and we can assist further 🙂

 

Kind regards,

John_GS
Forum Team


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