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M247
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Website blocking not working

I have most the categories blocked and soecific websites blocked, such as YouTube, but we’ve found our teenage son was able to find pornographic content and our 10yo daughter is still able to watch YouTube on the V6 box. 

I have tried testing this myself and never get the blocked page. Can the service be reactivated for my household please?

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DJ_Shadow1966
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Re: Website blocking not working

Hello

Youtube on the V6 box the line for Virginmedia, you tube blocking on websafe doesnt affect the V6 box.

At the moment there is no way to block the YouTube app. You can, however, restrict the content your children can see via the app.

To do this open up the YouTube app and select Settings on the left side of the screen. Then, scroll across and select Restricted Mode. This option hides inappropriate content.

For the internet :-

  1. Register or Sign in to your My Virgin Media account at virginmedia.com/myvirginmedia
  2. Click on My apps
  3. Click on Web Safe
  4. Click Settings

Here you’ll see the two filters – one for Virus Safe and one for Child Safe protection. Depending when you joined us you may have Virus Safe or both Virus Safe and Child Safe turned on by default.

To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. We recommend keeping Virus Safe on.

You can customise your Child Safe settings by clicking on the Categories, Sites or Timer filters and choosing the protection you need for you and your family. If Child Safe is turned off, the settings are saved until Child Safe is turned on again. See Child Safe for details on the filters.

When you choose to block a site with Web Safe, or when your Child Safe timer reactivates your block settings, you may have to restart your browser or device before the site or category is blocked.

If you do turn either filter off, remember you will lose your network-level protection for that feature.

This will only work if it has been flagged by the website as an 18 yr only site, if no flag has been in place you will have to manually add the site yourself.

Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Re: Website blocking not working

Thanks Mike. That’s very bad news about web safe not working for the V6 box and there not being any way to block the app, as Restricted Mode is very easily turned off by a child and there doesn’t seem to be any way to lock it behind a password or PIN. 

I have blocked the relevant categories and YouTube.com in the web safe settings, but this never seems to have worked. I can visit any site in the blocked categories, or YouTube, and don’t ever get the block message. 

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DJ_Shadow1966
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Re: Website blocking not working

Hello

The issue is that it is 2 streams, TIVO box will not be affected by the Websafe which is only applicable to the Internet, they are two seperate networks.

Okay a little primer on websafe, works with the virginmedia DNS servers if you change the DNS servers then websafe will not work, also if you use VPN again websafe will not.

DNS server is what changed the google.com to the IP address what the internet uses.

What type of device are you trying this on.

Mike

 

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Re: Website blocking not working

Thanks Mike. 

I’ve never knowingly changed my DNS settings. I use a VPN on my own iPhone and laptop but my concerns about YouTube not being blocked are on the children’s iPhones (on which the YouTube app is blocked via Screentime, but they are still able to view it via Safari), Kindle Fires (again, the YouTube app is blocked but they can access YouTube via the browser) and my son’s laptop: none of which use VPNs. They also use Roku boxes on the TVs in their rooms, but I’m able to block the YouTube app on those and there is no web browser. 

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DJ_Shadow1966
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Re: Website blocking not working

Hello

Ah Ah got it what may be happening they are turning of wireless and using data to access you tube.

So on the Windows Machines, you are going to need to check the DNS servers, if the are wireless right click on the wireless icon bottom right of the screen, then "open network and internet settings" and the page that comes up click on where it says "Change Adapter Options" and the next page find the wireless device and right click then click on "Status" and then "Properties" the screen will have a load of items single left click on "Internet Protocol Version 4" and then left click on "Properties", on the next screen make sure that "Obtain DNS server address automatically" is ticked.

Open a command prompt as Administrator and type in "ipconfig /flushdns"

I will note that this is my knowledge and isnt support by Virginmedia, I dont work for Virginmedia but have been in IT for quite some time.

Mike

 

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Re: Website blocking not working

Thanks Mike, I’ll give that a try on the Windows laptop. 

The Kindle Fires are WiFi only. My son might well use his phone as a personal hotspot to bypass restrictions on the home WiFi, but my daughter wouldn’t be able to. 

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DJ_Shadow1966
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Re: Website blocking not working

Hello

Here is a better guide for DNS servers https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Let me know how it goes.

Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Cawsie
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Re: Website blocking not working

Create a free account at opendns ...put their dns addresses into the router and you can block what you want via your account page.

Steve

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Message 10 of 10
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Re: Website blocking not working

It's not a bad idea, except you can't actually change the DNS server address in the Hub's settings - it's hard wired to be VM's own ones.