Websafe settings ‘unable to save’

[sammiuk]

I am trying to block you YouTube in websafe but keep getting a message to say the settings cannot be saved. What am I doing wrong?

[用心棒]

When signed in to My Virgin Media go t o the old Web Safe  page here:

• https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings

and see if you are able to save the changes; if successful then use that page in future until Virgin Media decide to solve the issues with the new Web Safe page.

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[Chris_W1]

HI sammiuk, thanks for the message and welcome to the forums.

I am sorry to hear that you are having issues with the WebSafe service. 

Can you log in with the link provided by 用心棒 and let us know if you are still having issues with this?

Kind regards, Chris. 

[sammiuk]

Hi,

I tried the link and still having the same issue 😞

[Paul_DN]

Hi sammiuk,

Sorry to hear you are still unable to block YouTube access Via Websafe, have you tried clearing Cookies before trying the link or use a different device?

Regards

Paul.

[sammiuk]

I’ve tried different devices and different browsers…….still won’t save 😩

[Natalie_L]

Thank you for trying and letting us know. 

I would like to take a look at this from our side so I will pop you over a private message to the purple envelope on the top right of this page now. 

Speak soon,