on 26-12-2022 00:51
Hello my websafe showes it's working but not really.
I got child safe on but dosent block anything.
Can any one help me?
Answered! Go to Answer
on 30-12-2022 12:48
@paulo56 wrote:
- I'm using OnePlus 9 pro android phone using Google chrome.
⋮
Unfortunately I am not that familiar with OnePlus's OxygenOS but as an Android variant suggest you go to Settings > Network & Internet > Advanced > Private DNS and turn it Off; when On it use an alternative DNS meaning Web Safe will not work on the device.
⋮
- the problem I'm experiencing is when activate child safe It doesn't block 18+ websites like before
nslookup resutls when connected to the same network as your OnePlus device show Web Safe is working and hopefully the instruction to turn Private DNS off will resole the issue.
on 26-12-2022 13:00
For Web Safe to work the device must be using Virgin Media's DNS. To confirm if this is the case try the following from the device on which Web Safe is not working:
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 26-12-2022 21:05
on 26-12-2022 21:37
Are you connection to Virgin Media Hub’s Wi-Fi or to a third-party router’s Wi-Fi?
on 26-12-2022 22:54
Virgin media hub 4
on 27-12-2022 00:22
As:
check your device's DNS settings is not manually set. Use your favoured search engine to look up how to set DNS on your device or post back here with detail of your device for further help.
on 27-12-2022 08:29
Hello paulo56
Thank you for taking the time to post in regards to Web Safe and the issues experienced.
We have help here with guides on what it does, how to set it up etc. If you need any further support please let us know and we'll be happy to help.
Rob
on 27-12-2022 10:28
Well I got a 3 party router but is only used for the Xbox upstairs
on 27-12-2022 10:29
Then hub 4 is for the rest of the devices
on 27-12-2022 10:37
But never had a problem with websafe before, I use the 3 party router since I got virgin