Websafe not blocking sites

[Websafe1]

I get this error when trying to add a website to be blocked

Sorry the changes you made were not saved, please try again

[用心棒]

On a desktop or laptop device, once signed in, go to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings and try making the change there; this is the old Web Safe page. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Should the issue persist post back here to have issue flagged to the forum team.

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[Websafe1]

Thanks for the reply. The link you provided gives a different error and still does not block the url.

Sorry

We can't update your Web Safe settings at the moment. Please try again later. Your previous Web Safe settings will remain active

[用心棒]

issue has been flagged to the forum team who are best placed to help further; be aware it can take them a few hours / days to respond.

[Travis_M]

Hi @Websafe1

Thanks for posting on our community forum and sorry to hear about the issue with WebSafe

I am going to drop you a private message now to investigate further, please keep an eye on your inbox for a message from myself.

Regards