on 08-02-2023 16:05
I have been trying to set up a friend with child safe settings to block some specific websites in their home
Yet each website I add continues to be accessible. System says settings have been saved and the website appears in the block list but it is still accessible.
I have also repeated this in my own home with the same issue.
Is this something global, or is there a step I am missing
Answered! Go to Answer
on 08-02-2023 16:22
Check that childsafe is enabled on your Virgin Media account. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194.168.4.100 and 194.168.8.100).
on 08-02-2023 16:22
Check that childsafe is enabled on your Virgin Media account. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194.168.4.100 and 194.168.8.100).
on 08-02-2023 16:40
Thank you so much
It was a 'VPN' style issue with Apples new service they introduced for hiding your IP address
Hadn't entered my mind that part - works for me at mine, so will test it at friends house on their set up - fingers crossed it is that simple there.
on 09-02-2023 16:48
Thanks for the update Concernedparent and we're glad you have been able to get to the bottom of this. Private Address can cause such issues so let us know if these continue.
Rob