on 08-03-2022 17:47
I have lots of sites blocked through websafe and this works if searching for that site through a browser but it no longer blocks sites if they are accessed via an app.
example Instagram, I cant access it though a browser search so that part is working but I can access it through the app.
this has just started happening and I don’t know why, the apps used to be blocked but now it doesn’t work. I think it’s since an Apple update but I’m not sure, my iPad and iPhone isn’t using a vpn.
Please help thanks.
Answered! Go to Answer
on 11-05-2022 18:33
I second that. Thanks VM for getting the old websafe interface back.
The only gripe is that I cannot reliably get to the "old" websafe setup page - sometimes I get the new (broken) version. Not sure what I am doing wrong.
Best regards,
ad31677
on 12-05-2022 13:09
@ad31677 wrote:⋮
The only gripe is that I cannot reliably get to the "old" websafe setup page - sometimes I get the new (broken) version. Not sure what I am doing wrong.
⋮
Unfortunately once on the old page going to My apps > Web Safe redirects to the new (buggy) page but manually going to the following links should take you to the old page: https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings
BTW should you find yourself on the buggy new page do not be tempted by the eye candy and, in that moment of weakness, attempt to manage Web Safe with it… it will not end well.
on 03-08-2022 12:05
still doesn't block websites on old interface... put in the address of the website you want to block, navigate to that website, it shows up.. completely useless
on 04-08-2022 12:26
Hi @rt001a9138,
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having issues when trying to block websites on your account. Just to confirm are you reporting websites as seen here? https://my.virginmedia.com/my-apps/onlinesecurity/websafe/feedback Also is your child safe button activated?
Thanks,
on 04-08-2022 15:23
As far as I know the only way to get this to work STILL is to click on the link further up this post which takes you to the old interface which then works.
Hasn't been fixed as far as I know.
on 05-08-2022 19:00
Hi Unicornlala,
I have taken a look into this for you and we have been advised this has been resolved.
To confirm, are you still having the issue?
^Martin
on 03-01-2023 07:51
I am having this exact issue using both the new and the legacy screen. Any chance of a fix please? This is pretty key functionality for people using it for child safety.
on 04-01-2023 08:21
Hi @alba21,
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having a similar issue when trying to block websites. We can understand the concern caused especially with child safety. Just to clarify, when did this issue first occur? Does the problem persist across multiple devices and browsers?
Thanks,
on 13-01-2023 20:03
on 15-01-2023 08:33
Hi @sutty86, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the web safe.
May I ask if you are doing this on the MyVM app?
Are you able to try another device / browser?
Please clear all cache and cookies before doing so.
Kind regards,
Ilyas.