on 03-08-2021 14:42
Hi there - I am attempting to switch on Web Safe so I can use that service for virus safe and child safe. Every time I hit the 'manage web safe settings' button, I simply get constantly redirected to the same page, which is also offering me your paid service. I'd rather just use the one included in my package please. I have looked at other posts and replies and it seems I'm not alone in this problem. Can you help?
on 03-08-2021 15:06
Does the issue occur when using your browser's incognito / private browsing mode or a different browser?
When not signed in does going to the following link prompt for sign in?
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on 03-08-2021 15:10
Hi there - just tried on a different browser/incognito, and same problem. Yes it does prompt me to sign in when I follow that link.
on 03-08-2021 15:15
Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond.
on 03-08-2021 15:21
Thanks very much.
on 03-08-2021 15:22
Hi DebbieDM
Thanks for posting. Apologies about the issue raised, I'll PM you now to help further
Best,
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on 03-08-2021 17:27
Hi @DebbieDM
PM has been sent 🙂
Kind regards,
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on 03-08-2021 18:42
Thanks for joining us on PM @DebbieDM
Just to update the thread, the changes were made on our side here.
Please try it out and let us know if works, send me a public post and I'll be more than happy to help
Kind regards,
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