I have enabled websafe on my VM account, rebooted the router and checked that my DNS servers are being populated by DHCP, however it still is not working - i can get to any website i like
All looks to be enabled this end for you, hopefully just a delay server side with updating your preferences...keep us posted if this remains a problem.
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checked today, still not working.
Hmmm....okay have reset websafe this end, could you please reboot the hub when convenient.
Can I also just confirm that you don't have any alternate DNS settings provisioned anywhere?
rebooted the router. getting 126.96.36.199 and 188.8.131.52 for my DNS. still not working, tried from another computer and have the same problem
We're currently investigating some issues around websafe remaining active even after it's been turned off . This will more than likely be the symptoms you're seeing.
Our sincere apologies for any inconvenience this is causing.
The opposite is also occurring where it was on but is now off and cannot be turned on.