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KyleHylton
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Message 1 of 7
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VIRUS SAFE BLOCKING MY WEBSITE!

Hey there,

I have just recently relaunched my fitness website. www.wizfitness.co.uk and it seems I cannot access it through virgin media. It works perfectly fine through all other internet providers and 4G but not virgin. 

I keep getting "Look out! Virus Safe has blocked this site". My website is more than safe and secure and is very much child friendly. I believe it may have been blacklisted, for what reason I do not know but I would very much appreciate if someone could resolve this situation as it is affecting potential customers who use Virgin from reaching my website.

Thanks in advance!

Kind Regards

Kyle

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Superuser
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Message 2 of 7
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Re: VIRUS SAFE BLOCKING MY WEBSITE!

If you believe it to be a false positive report it via the Virus Safe warning however be aware that at least one AV product (Sophos) detects your website as being Malicious; see How to submit a web address URL for reassessment

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jamesofmerton
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Message 3 of 7
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Re: VIRUS SAFE BLOCKING MY WEBSITE!

sophos av shows it has malicious content but everyone else shows as clean. no firewall maybe. as for the website, works for me. nice website kyle. hope it is sorted. the mods can take upto a week to reply.
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KyleHylton
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Re: VIRUS SAFE BLOCKING MY WEBSITE!

Just submitted for reassessment. Thanks
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KyleHylton
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Re: VIRUS SAFE BLOCKING MY WEBSITE!

Thank you for your response. Hopefully it gets sorted asap.
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Tudor
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Message 6 of 7
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Re: VIRUS SAFE BLOCKING MY WEBSITE!

Did you buy the web name from someone else? This can cause this type of problem.


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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KyleHylton
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Message 7 of 7
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Re: VIRUS SAFE BLOCKING MY WEBSITE!

No I've had this domain for almost 7 years.

It's all sorted now guys! My website now seems to be working with Virgin web safe. Thank you all for your help.
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