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Message 1 of 2
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Refer a friend

I referred a friend and received a verification email as did my friend with the link.  He followed the link but has not received his £50 and nor have I.  I telephoned virgin and spoke to several people who said there is no record of a refer a friend.  My friend has his bill summary which shows refer a friend credit has been added but no-one seems to want to listen.  I have lost all faith in Virgin after being with them for many years and have terminated my account.  I would still like to know why there is no record when clearly my friend has written confirmation?  I went through the same thing 7 years ago and it took 5 months to resolve.

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Forum Team (Retired) Kath_F
Forum Team (Retired)
Message 2 of 2
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Re: Refer a friend

Hi kym4321, 

Thanks for your post and welcome to the forums. It's great having you on board with us and I can only apologise for what's happened. 

You will need to get your friend to contact us so we can go through things with him. 


Forum Team

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