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Staf86
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Refer a friend

I had referred my partner to virgin mobile. In my account it says I have 1 referral but no confirmed ones. She has now got a mobile through virgin. The galaxy s9. Do i have to wait to receive the £70? How do I know if it has worked? She used the link that I sent her.

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Re: Refer a friend

Hi Staf86, 

Thanks for your post and welcome to our community. 

Very sorry to hear that the refer a friend isn't showing although the deal was done correctly. It should show as soon as the handset has been received. 

I'd love to take a closer look for you if you've not yet had the referral payment, just pop me a personal message and we can get to the bottom of things. 

Thanks Smiley Happy 

Emma_C - Forum Team
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Staf86
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Re: Refer a friend

Handset has been received. Had it for not far off a month. My tellja account still says 1 referral but 0 on the follow ups. I know it was done through the link as I done it myself through my partners mobile after I sent her the link. I was told that it can take between 12 to 15 weeks. However, the email that I received from virgin states that it should only take 14 days after the cooling off period.

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