Menu
Reply
Highlighted
  • 1
  • 0
  • 0
kym4321
Joining in
308 Views
Message 1 of 2
Flag for a moderator

Refer a friend

I referred a friend and received a verification email as did my friend with the link.  He followed the link but has not received his £50 and nor have I.  I telephoned virgin and spoke to several people who said there is no record of a refer a friend.  My friend has his bill summary which shows refer a friend credit has been added but no-one seems to want to listen.  I have lost all faith in Virgin after being with them for many years and have terminated my account.  I would still like to know why there is no record when clearly my friend has written confirmation?  I went through the same thing 7 years ago and it took 5 months to resolve.

0 Kudos
Reply
  • 26.7K
  • 1.01K
  • 1.9K
Forum Team (Retired) Kath_F
Forum Team (Retired)
272 Views
Message 2 of 2
Flag for a moderator

Re: Refer a friend

Hi kym4321, 

Thanks for your post and welcome to the forums. It's great having you on board with us and I can only apologise for what's happened. 

You will need to get your friend to contact us so we can go through things with him. 

Thanks,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply