Web Safe only works in conjunction with Virgin Media's DNS. To confirm if this is the case go to https://18.104.22.168/help from the device on which Web Safe is not working and post the AS Name value here. For example:
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Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with blocking specific websites.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
This was helpful in that I had changed my default DNS addresses, but I have since defaulted them and restarted. The Cloudflare site now shows this:
... but I still can't save any blocked websites on VirginMedia's Security settings page....
Any other ideas?
Sign in and then go to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings to make changes via the old page; if this works then make changes via this route going forward until Virgin Media fix the issue with newer page.
I can see from our side that Gareth responded shortly after your message. When you can, please feel free to pop him a response back and he'll be more than happy to continue assisting you with this.
Reece - Forum Team
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