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Re: Websafe won’t block website

Joining in

I'm having this same issue... Was there any resolution?


Very Insightful Person
Very Insightful Person

Web Safe only works in conjunction with Virgin Media's DNS. To confirm if this is the case go to from the device on which Web Safe is not working and post the AS Name value here. For example:

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Forum Team
Forum Team

Hello beebleblue,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with blocking specific websites.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 

Hi 用心棒

This was helpful in that I had changed my default DNS addresses, but I have since defaulted them and restarted. The Cloudflare site now shows this:


... but I still can't save any blocked websites on VirginMedia's Security settings page....

Any other ideas?

Very Insightful Person
Very Insightful Person

Sign in and then go to to make changes via the old page; if this works then make changes via this route going forward until Virgin Media fix the issue with newer page.

Thank you for popping back to us @beebleblue 


Please do continue to chat with Gareth via the PM and they will do all they can to help you get this resolved. 



Thanks - can't make the changes on the old interface either... Same error message...

Thanks I did reply to Gareth via PM, but not heard back yet...

Hi beebleblue,

I can see from our side that Gareth responded shortly after your message. When you can, please feel free to pop him a response back and he'll be more than happy to continue assisting you with this.


Reece - Forum Team

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