Websafe won’t block website

[beebleblue]

I'm having this same issue... Was there any resolution?

[用心棒]

Web Safe only works in conjunction with Virgin Media's DNS. To confirm if this is the case go to https://1.1.1.1/help from the device on which Web Safe is not working and post the AS Name value here. For example:

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[Gareth_L]

Hello beebleblue,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with blocking specific websites.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[beebleblue]

Hi 用心棒

This was helpful in that I had changed my default DNS addresses, but I have since defaulted them and restarted. The Cloudflare site now shows this:

... but I still can't save any blocked websites on VirginMedia's Security settings page....

Any other ideas?

[用心棒]

Sign in and then go to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings to make changes via the old page; if this works then make changes via this route going forward until Virgin Media fix the issue with newer page.

[Ashleigh_C]

Thank you for popping back to us @beebleblue 

Please do continue to chat with Gareth via the PM and they will do all they can to help you get this resolved. 

Ash

[beebleblue]

Thanks - can't make the changes on the old interface either... Same error message...

[beebleblue]

Thanks I did reply to Gareth via PM, but not heard back yet...

[Reece_MH]

Hi beebleblue,

I can see from our side that Gareth responded shortly after your message. When you can, please feel free to pop him a response back and he'll be more than happy to continue assisting you with this.

Thanks,