on 04-08-2022 10:56
I cannot turn off my websafe setting despite trying reboot and turning it off. Can someone advise from Virgin how to sort this out?
Answered! Go to Answer
on 04-08-2022 15:51
on 04-08-2022 15:01
Do you see something similar to the following reviewing the status of Web Safe?
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on 04-08-2022 15:50
Hi ! Similar but I turned off child and still no luck...even got an email saying i changed it
on 04-08-2022 15:51
on 04-08-2022 18:00
it is indeed ...!!
on 04-08-2022 18:05
The forum team are best placed to help further and issue has been flagged to them; be aware it can take them a few hours / days to respond.
on 04-08-2022 19:19
on 04-08-2022 20:35
Hi @LennyLR
Thanks for posting and welcome to the community. Sorry to hear you're having issues with removing the child safe.
I'll send you a PM now to assist further
Kind regards,
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on 05-08-2022 20:09
Hi @LennyLR
Thanks for chatting with me via PM. Just to update the thread, the childsafe was removed as was the email address from the previous systems to allow you to create the online account.
Do pop back to us if you need us further.
Best,
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