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teklocust
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My domain is being blocked by websafe

Hello,

My newly registered domain is being blocked by Virgin websafe, but I've gotten no response from anyone on how to fix it. 

• I've written websafefeedback@virginmedia.co.uk every day for the past 10 days, but no response
• I've reported the site here https://keepup.virginmedia.com/report-a-site
• I've tweeted @virginmedia from multiple accounts and have been assured someone will look at it
• Virus Total says there is no issue https://www.virustotal.com/#/url/42023f037598c31015e0c26453500e0e6e272d6d6d7a9243317c5eb142aed3f6/de...

Here is an example of a file that is currently being blocked http://static.cargo.site/assets/backdrop/venus.jpg

Here is an example of a customer seeing the message https://twitter.com/AbiSkinner/status/1091368006242963456

I really don't know how to get unblocked! Please help!

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Superuser
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Message 2 of 9
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Re: My domain is being blocked by websafe

FYI the domain cargo.site is triggering Virus Safe. Wait for a forum team member to work through to your post to help address the issue however be aware it can take a few days.

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teklocust
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Re: My domain is being blocked by websafe

Thanks for the quick reply. I assumed the root domain was blocked as well, but didn't have confirmation.
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Forum Team
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Re: My domain is being blocked by websafe

Hi Teklocust, 

Thanks for your post and welcome to our community. 

Sorry that you're having some issues with your newly registered domain, I can appreciate you're keen to know what's going on. 

We've tested the link from here and it's working fine. If it's still an issue for you then can you check if you have websafe and childsafe enabled on your hub?

You can find out more here & here

Let us know how you get on. 

Emma_C - Forum Team
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teklocust
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Message 5 of 9
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Re: My domain is being blocked by websafe

Hey Emma, thanks for the response.

I'm not a Virgin customer, but many of my web customers are. I received several reports from different customers about this blockage. I'm trying to tackle the root cause and get my whole domain unblocked.
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Forum Team
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Re: My domain is being blocked by websafe

Hi teklocust

 

Apologies for the delay on information regarding this. I will need to find out some additional info on this for you and will contact you as soon as I find out anything further on this.

 

Thanks

Tom_S

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Superuser
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Message 7 of 9
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Re: My domain is being blocked by websafe

AFAICS the domain is now no longer blocked by Web Safe…

2019-02-15.jpeg

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teklocust
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Re: My domain is being blocked by websafe

Wonderful news! Finally got through. I have confirmed with a few of my customers that they are also unblocked.

Thanks to all the mods for helping out on this.
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Re: My domain is being blocked by websafe

Hi teklocust,

 

I am glad to hear that this has now been resolved for you. Unfortunately I wasn't able to get any additional information up to now regarding this but it looks like the team responsible for checking the unblocking requests have been able to get this sorted for you in the meantime.

Please let us know if you need anything else.

 

Thanks,

Tom_S

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