I cannot change child websafe settings

[Oogway]

I have websafe settings in online security...

When I try to change anything on the site, I get the error:

Sorry the changes you made were not saved, please try again

When I try an incognito I get the following:

something's gone wrong

We're sorry this isn't the page you wanted.

It's something at our end, and we?re working as fast as we can to fix it.

If you try again later everything will be sorted. Sorry for the inconvenience.

Need to do anything else?

Take me to:

My Virgin Media home

Virginmedia.com

Help & Support

Contact Us

[Hayley_S]

Hello @Oogway,

Welcome, thanks for posting.

We are currently aware of this issue, I am sorry for the inconvenience.

We are waiting for an update from IT team regarding this.

Many thanks,

[Oogway]

Thank you @hayley_S for the prompt reply.
Do you know when will IT deploy the update?

[Hayley_S]

Hello @Oogway,

Unfortunately not, as we are also waiting for the update on this.

We have been told that it should be fixed now, but reporting back on any that are still not working.

Many thanks,

[Oogway]

I have just tried it and the issue is still there.

[Oogway]

Hi @Hayley_S

Any news please on this issues?

[Molly_T · Accepted solution]

Hi Oogway, sorry to hear you the issue with the website has been persisting for you. We have been undergoing some improvement works to the functionality of our website. Hopefully this has been resolved now! 

Would you be able to try this link: www.virginmedia.com/my-virgin-media/account-settings/security 

Let us know how you get on! 

All the best. 

[Oogway]

Hi @Molly_T

It works now, thank you!

[Nathan_B]

Hi there @Oogway, thanks for the update.

Glad to hear this is now working, please let us know if you need anything further.

Regards

Nathan