on 15-04-2022 23:34
16-04-2022 13:01 - edited 16-04-2022 13:03
Unfortunately this is an ongoing issue awaiting an update from the forum team. In the meantime consider using another service that provides similar or better functionality. This can be done by changing the DNS settings of either:
Examples of such DNS service providers are:
--
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on 15-04-2022 23:36
16-04-2022 13:01 - edited 16-04-2022 13:03
Unfortunately this is an ongoing issue awaiting an update from the forum team. In the meantime consider using another service that provides similar or better functionality. This can be done by changing the DNS settings of either:
Examples of such DNS service providers are:
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 17-04-2022 13:49
Hey @Jonno12321,
Welcome back to the community and thanks for taking the time to post.
I'm really sorry to hear of the issues that you're having with Child safe, this is currently being investigated at the moment.
Has the advice and temporary workaround from @用心棒, helped you to block the content that you didn't want to be seen?
Regards,
Steven_L
on 17-04-2022 14:13
Yes,
I've changed the DNS on the devices I want to protect and it seems to work well so far.
on 18-04-2022 14:21
Thanks for the response there Jonno12321,
Welcome back to the community!
I'm glad things seem to be working for you now.
If you do face any further trouble then pop back up and we'll advise further.
Thanks,