on 29-10-2021 20:23
Childsafe categories are not available anymore. Yesterday l was able to block and unblock games for my child but now there is no options available. You are only able to turn on or off all the categories at once. Very annoying. Has anyone else experiencing same issue?
Answered! Go to Answer
on 30-10-2021 08:59
Sorry to hear this @Kkrjkk, can you please try logging out of the self-care account, clearing the cache on the browser you're using and then try logging back in to see if the options reappear for me?
Kindest regards,
David_Bn
on 30-10-2021 01:56
Seeing same:
Issue has been flagged to the forum however be aware it can take them a few hours / days to respond.
on 30-10-2021 08:59
Sorry to hear this @Kkrjkk, can you please try logging out of the self-care account, clearing the cache on the browser you're using and then try logging back in to see if the options reappear for me?
Kindest regards,
David_Bn
on 30-10-2021 10:51
Hi, thanks for your reply. I have done this with no results!
on 30-10-2021 15:24
Yes I have had same problem since yesterday. Just posted separately. Very irritating!
on 31-10-2021 10:49
Hi @David_Ben is this being looked at. We don't have any control over the content being accessed by our kids. This needs to be addressed as a matter of urgency as child online safety is concerned and there are other users dealing with the same issue. Thanks
on 01-11-2021 11:41
Hey Kkrjkk,
Thank you for bringing this to our attention, this was picked up and reported Yesterday and is with our I T team who will be looking into this and will aim to get this resolved ASAP?
Regards
Paul.