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Keyani
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Message 1 of 17
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Child safe staying on

I turned off child safe but it still blocks the website. I waited a day but nothing has happened

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Forum Team
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Message 2 of 17
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Re: Child safe staying on

Hi Keyani, 

Thanks for your post and welcome to our community. 

Have you checked other websites that would have been blocked previously to see if they're also still blocked? 

If so then please try blocking the hub and this should help it kick in. 

Let us know how you get on. 

Emma_C - Forum Team
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Keyani
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Message 3 of 17
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Re: Child safe staying on

I can't find any sites what are blocked, only the one I'm trying to get on.
I also tried with the child safe on and allowed the website but it still doesn't work.
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Message 4 of 17
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Re: Child safe staying on

Do you get a message when you try and access the site? 

Could you expand a little more on the site, is it something we could possibly try from here? 

There should be a message on the site saying if you don't think it should be blocked then you can report it. 

 

Emma_C - Forum Team
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Keyani
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Message 5 of 17
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Re: Child safe staying on

the error page of "The Child safe feature is currently set to "ON" keeps popping up everytime i click on the site I want to access.

Also I already reported why the page shouldn't be blocked

http://www.3mpati.com/muslimheritage/wp-login

Image result for child safe virgin media

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Message 6 of 17
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Re: Child safe staying on

Thanks. 

The team will be able to look into why it's blocked then and hopefully it will be unlocked soon. 

Emma_C - Forum Team
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Keyani
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Message 7 of 17
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Re: Child safe staying on

Thank you
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Message 8 of 17
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Re: Child safe staying on


@Keyani wrote:
I can't find any sites what are blocked, only the one I'm trying to get on.
I also tried with the child safe on and allowed the website but it still doesn't work.

If your device has a local DNS cache then try flushing it as it may contain the old settings from before Child Safe was turned off, also try clearing your web browser's cache.

It looks like VM are not alone in blocking that site, TalkTalk, Plusnet and Three also block it:

https://www.blocked.org.uk/site/http://www.3mpati.com/muslimheritage/wp-login

You could try this site which should be blocked if Child Safe is indeed still active:

http://www.forevercrazy.co.uk/

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out.
My setup: V6 TV box, Vivid 200 Optical fibre with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Keyani
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Message 9 of 17
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Re: Child safe staying on

Thanks for the help, the website is blocked.

Also I did the things you suggested

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Very Insightful Person
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Message 10 of 17
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Re: Child safe staying on

The website appears to be no longer blocked by Child Safe.

BTW: the issue of Child Safe remaining On after being turned Off might be something you want to raise further.

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