Child Safe not working

[RGBIRDSALL]

Hi,

We have just moved house and the new service says websafe/child safe is ON but it is not blocking PORN sights at all? Please can you advise ASAP?

Thanks

Gareth

[用心棒]

What happens if you try to visit https://nordvpn.com?

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[RGBIRDSALL]

an advert for a paid solution pops up not from Virgin

[用心棒 · Accepted solution]

Issue has been flagged to the forum team however be aware it can take them a few hours / days to respond,

[用心棒]

Whilst waiting for Virgin Media to respond do consider use of an alternative DNS to block content, for example:

• Cloudflare's Malware and Adult Content Blocking Together,  https://cloudflare-dns.com/family/
• OpenDNS's FamilyShield, https://www.opendns.com/setupguide/?url=familyshield
• ⋮

NB: There are other similar services available from other providers. Do read their terms of service and privacy statements. Virgin Media Hub cannot be configured to use specific DNS so each device would have to configured to use the DNS

[RGBIRDSALL]

I notice that opendns doesn't cover ios14 ?

[用心棒]

Settings > Wi-Fi > select i⃝ next to network name > Configure DNS and then continue following OpenDNS's instructions  from the Configure DNS step.

[RGBIRDSALL]

when you say the issue has been flagged can you explain what this means exactly? I've been trying to reach Virgin Media all week on their main contact number and waiting times over an hour so I haven't made contact yet.  Is there a route to escalate through this forum ? Thankyou

[用心棒 · Accepted solution]

Usual it results in a response from the forum team to the issue raised; hopefully the wait will not be much longer.

[Megan_L]

Hi RGBIRDSALL,

Thanks for using the forums to get this issue with your child safe services looked into, I am sorry if this has been causing some frustration ad concern. I would be more than happy to look into this for you, from looking at your services I can see some features for this are set to off. 

But don't worry, I can take you into a PM now in order to switch them on 🙂

Speak soon!

Megan_L