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Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5991 Views
  • 0 replies
  • 2 kudos

Resolved! How to download Discovery +

Help please and apologies if this is a really obvious question. I am not enjoying the Olympic coverage and would like to download Discovery +, I do of course understand that I'd have to pay for this! I can't see the channel listed in the apps availab...

DebJon by Dialled in
  • 5771 Views
  • 7 replies
  • 0 kudos

Home screen - live tv preview appeared

How can i turn this off? If i go to the home screen i go there to get away from the live tv not having it blasting over the menu whilst i find the app etc im looking for.If its a new feature then it should certainly have an option to turn it off. Als...

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leemacca25 by On our wavelength
  • 5462 Views
  • 22 replies
  • 8 kudos

Resolved! Unable to manage Stream Box

Like a lot of posts I cannot access / add / manage any ‘add ons’ for my Stream Boxi keep getting the following error code (which isn’t on any of the Help sections on the website)the QR code is also a dead end. I have seen other posters getting suppor...

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Stream box question

HiI'm with virgin media with TV, Broadband and phone line,  I have a 360 box in main room and was looking at getting virgin tv into 2nd TV in kitchen,  I do not want a mini 360, as it would be almost impossible to run a cable to 2nd TV, so my questio...

lello by On our wavelength
  • 401 Views
  • 2 replies
  • 0 kudos

Sound System Won't Work

I had been with Sky for a very very long time as there was no realistic option. However, Virgin installed their system recently so I had TV and Broadband installed yesterday.Everything is fine except the Bose system connected to my tv does not work. ...

gpblancs by Joining in
  • 482 Views
  • 3 replies
  • 0 kudos

Unable to manage stream box

As this seems to be a regular post on here and this seems to be the quickest way of getting this sorted unfortunately I’ve been unable to manage my stream box subscriptions.when ever I have tried in the manage stream box site I get “Sorry, something'...

How do I use SKY Sports + on a TV

I know I need to go to the correct channel i.e. for EFL football but how do I view the different matches so i can select one?

Briant1 by Tuning in
  • 952 Views
  • 4 replies
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Hub 5x won’t connect to VMConnect app

Hi all I Signed up for virgin around 5 months ago and since install I haven’t been able to connect my Hub5x to the VMConnect app. I go through the setup and then get an error saying it can’t find my hub. Any ideas? 

Zsmith13 by Tuning in
  • 591 Views
  • 6 replies
  • 0 kudos

Stream box existing customer - now available?

I was informed by an installer a couple of months ago that Stream Boxes would be available to existing customers in July/August so if I could hold off it would save having to get a brand new wall drilled. Is that now the case? I am on VM 1GB Broadban...

Mav1874 by Tuning in
  • 1971 Views
  • 12 replies
  • 0 kudos