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Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5964 Views
  • 0 replies
  • 2 kudos

unable to buy Stream on as a new customer

Hello,Could you please clarify why the Stream box is advertised online but not available for purchase by new customers through the same medium?I am in the process of setting up my mother on Virgin after her many years with Sky. As a current Virgin cu...

adale23 by Joining in
  • 707 Views
  • 4 replies
  • 0 kudos

Questions about Stream

Hey there everyone,I'm looking to sign up for the Stream box but I have a couple of questions for you.My questions are:Can I watch all of the normal Live TV channels that I can normally get on the 360 service.Am I able to record or use the Virgin Med...

Anonymous by Not applicable
  • 672 Views
  • 1 replies
  • 0 kudos

Resolved! Security message on apps via my tv cant access

HiSince early hours can't get into any of the apps on my tvs, BBC I player, amazon prime, u tube, getting a security message saying security error, the server could not prove its content, all ok on phones, tablets etc, anyone else had the same?

Charlotte6 by On our wavelength
  • 18019 Views
  • 32 replies
  • 1 kudos

Resolved! Cost of additions

I am thinking of  getting a Virgin stream but cannot find any prices for adding either sky sports or TNT sports packs on a monthly basis. I presume the tv pack that comes with it is just the Freeview channels? If so how much is the pack of sky tv cha...

chass by Joining in
  • 688 Views
  • 1 replies
  • 0 kudos

Resolved! Some Steam questions regarding video quality

Hello everyone,I wanted to ask if the menus of the Stream box are supposed to look pixelated? I have a 4K TV, and the input identifies as "Horizon4" with 4K resolution, but I can clearly see the fuzziness when going through the menus. It's very appar...

NSX05 by On our wavelength
  • 768 Views
  • 9 replies
  • 0 kudos

Stream box

Hi, I am currently a broadband only customer and as per the virgin website I should be able to get a stream box for a £35 activation fee. However when trying to get this ordered over the phone I am being told my monthly payments will go up by £5 a mo...

wrong series showing daily on UandW

Not sure if it's up to VM or U&W but at 7pm Mon-Fri showing series 11 of Australian Masterchef, but actually it's showing Australian Desert Masterchef.  Really difficult to list on recording as the actual Masterchef is way past series 11.  Can someon...

lozer2108 by On our wavelength
  • 192 Views
  • 1 replies
  • 0 kudos

Problem with stream graphic

Is there a problem with stream graphic or interface. When I press ok on the tv guide to see the info it’s very slow to show the graphic. Is it just me? 

Bid1 by Dialled in
  • 609 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin Stream Second Box

My Sky contract ends in July and I'm sick of the constant price increases to the extent that I am seriously considering leaving.A Virgin rep has been round to our area to say that they are plugging Virgin Media Stream and that this will be available ...