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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5965 Views
  • 0 replies
  • 2 kudos

Tv - no TV, Code cs1011

I've had no tv for 6 days. Code cs1011 on screen. Rebooted many times.  Advised that there was a cable fault,  emails to say it'll be repaired today its not. Don't know where to turn now.   I couldn't get into my account originally but can now. Unfor...

Lillibet by Tuning in
  • 1109 Views
  • 5 replies
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Issued with Watchlist & tv guide for CH4

Had the Stream box for 2 weeks, generally quite happy but noticed a problem, I added Last Leg, when going in the watch it didn’t show Friday’s 17/11/23 only the 10th & 24th, I could find it within the tv guide but couldn’t play it, had to go back to ...

Resolved! Netflix

Hi we have a package from VM that includes Netflix. We registered but two days later received an email from Netflix saying that they were unable to collect payment from VM & we’re cancelling our subscription. Over two weeks later and several calls to...

Virgin Media streaming issues

 We have just signed up with Virgin Media streaming from SKY and experiencing some issues. Has anyone else had the picture of the bird and cable appear on their TV? Virgin Media today replaced the streaming box and used an Ethernet cable but unfortun...

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Blossom8 by Joining in
  • 982 Views
  • 3 replies
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Stream Box problems

A couple of days ago I read a comment about ‘Soft Resetting’ my stream box. Well, now, it’s every single day. I’m unplugging the power lead, holding the power button in, doing a soft reset and it works again. But surely I shouldn’t be doing this ever...

Stream box - screen flicks to black

Hi I've had the stream box since may now and it has been constantly throughout this time having the screen keep going to black for a second then bringing the picture back up. I have changed my hdmi cable thinking it could be that and I have also chan...

Stream box not working

Hi, I had my electricity disconnected for a smart meter installation. When the power came back on I can't get my stream box to work. It goes to welcome screen then black. Remote doesn't power anything. I have tried pairing using TV and zero but it ju...

Ma1983 by Joining in
  • 8681 Views
  • 8 replies
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Resolved! Stream remote changes source input in LG TV

Recently set up a stream box & just trying to get to grips with things.One annoying problem I’m having is when I switch the stream box on using the remote, it’s powering the stream box on, but also automatically switching to another input. So it chan...

Dom1 by Tuning in
  • 2352 Views
  • 6 replies
  • 0 kudos

Problems booting up stream box

For a few weeks now I’ve had problems booting up my stream box.I can no longer do it from the remote control and press the button on the box. However, now it takes many minutes to boot up, constantly switching between a black screen and a bright blue...

Becdem by Tuning in
  • 563 Views
  • 1 replies
  • 0 kudos