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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5964 Views
  • 0 replies
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Resolved! Buffering

For the past week I have moved from Sky stream (no buffering) to Virgin stream(at least 4 times a day) is there an issue with it

Hix by Tuning in
  • 1491 Views
  • 3 replies
  • 0 kudos

Stream without VM Broadband

Are there any plans for Stream to be made available without VM Broadband? I don’t live in a VM area and have had a nightmare with the Sky Stream Puck. Would sign up in a heartbeat. 

Wrong email contact address

Having problems trying to stream Netflix & was advised to email streamingservices@virginmedia.co.ukreply says emails not picked up from that address. Can someone help with a reliable email address?

New stream package stuck on pending

Tried to add the essential entertainment package to my stream box a month ago and since then it's stuck on pending whenever I contact virgin about it I get told it will be on in 24 hours 

Kenny141 by Joining in
  • 554 Views
  • 1 replies
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New stream box unable to add subscribed packages

My account is not set up correctly on Virgins end. I cannot see the packages I signed up to on the app and the essentials package and movie package just shows 'adding' on the TV.Support could not connect to my account either to manually add. Pretty p...

Macxx1 by Joining in
  • 1045 Views
  • 5 replies
  • 0 kudos

Voice Control no longer working on remote to Stream box

I have Virgin Stream and when we got the box and remote initially all was good for the first few weeks, then the remote started playing up, not working, lagging, moving too many spaces and now while those are sorted by what I've tried below, the voic...

Twan by Joining in
  • 1666 Views
  • 1 replies
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Pixelated Live TV Channels Tonight (16/01)

Hi,Would anyone be encountering pixelated live tv channels on Stream from around 10pm on 16/01?Was enjoying the snooker then picture turned into a pixelated mess. On demand and boxsets/movies working fine, just seems to be affecting Live TV.Thanks

Sky Packages.

Got my stream box about a year ago as it was free, but haven't really used it as it didn't at the time give me anything that wasn't already available to me from other sources. However, I am now looking at using it as an ad hoc replacement for my Sky ...

robmog by Tuning in
  • 622 Views
  • 1 replies
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Buffering

Hi Just re-subscribed to virgin broadband the last week and have a stream box installed  I too have noticed some stuttering during adverts and not during the tv program also. Watching BBC there are no problems  I get some audio dropout and some pictu...

Rayek22 by On our wavelength
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Resolved! New to virgin stream like to watch ITV +1

Hi all. Just got the new stream service. We tend to watch ITV +1 quite often. We cannot seam to get this on the stream service. Is there anything I need to do to get the channel or am I stuck without it.

Perky2 by Joining in
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  • 3 replies
  • 0 kudos