Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...
Hi, I’m struggling to activate Netflix which comes with my Virgin package. I’m an existing Netflix customer too. I tried Netflix live chat but couldn’t find any of the links to various pages on the Virgin website. There’s nothing in the Entertainment...
HelloI'm a new customer, the VM engineer came and installed my brand new (fibre) line and equipment (Hub 5 and Stream box) 2 days ago. At the time of set up the message on the TV screen via the stream box said it looks like you aren't at home, the en...
My second third stream box isn’t working. Had one sent out when we started out broadband plan around 18 months ago and it arrived faulty. Contacted Virgin and they sent out a technician who replaced the Stream box with a new one. A few weeks later an...
I added the Sky Sports HD subscription and the confirmation email said I'd be able to use this straight away however it still shows as 'adding...' on the subscriptions page and I can't watch. Can anyone help?
As the title says, this evening the sound has disappeared on ITV1 HD Channel 103 - but ONLY on that channel, all others appear to be working fine, including 870 ITV1 Anglia.Anyone else getting similar?I've rebooted the Stream box and VM bots reset th...
No audio on the stereo channel. Temporary workaround is switching to the Audio Description channel. Has been doing it since yesterday. Have tried a puck reboot.
Three new FAST channels have been added to the Stream and 360 EPG today (the channels (streams) are not available on tivo boxes)Channel 225 5CopsChannel 226 CatfishChannel 246 CSI:New YorkSome sites such as /cordbusters are also stating that VM have ...
I keep receiving error CS1011 when trying to set up my Virgin stream box. I also can't seem to login the Virgin connect app because it says my account is "closed or inactive". My account also isn't showing my bills. It's a new install so I gave it a ...
I can’t watch TV on my streambox because I get this error code.I use wifi and not Ethernet cable, however, the box is next to the TV and stream box so there shouldn’t be an issue.i only have 2/3 other devices so the internet shouldn’t be slow. I have...
I have signed up to VM Broadband and opted for the Steam box. I'm now reading conflicting reports as to whether you can use it, or not, if the Hub is in modem mode, with the Stream box connected via wi-fi through a third party router. I note the FAQ ...
