Trying to get subscribed to the sky sports and star play and bt sports and entertainment package

[Brandonolley02]

Tried subscribing to the above in subject line and won’t even subscribe let’s me go to the add phase then when it loads like it’s done it hasnt

[Ashleigh_C]

Hi there @Brandonolley02

Thank you so much for your first post and welcome to the community forums, its great to have you here. 

I'm so sorry to hear that you have faced issues signing up for this package. 

Can I ask are you a brand new customer or are you a current customer attempting to upgrade your current package? 

Thanks again.