on 08-12-2022 23:58
Hi, I am a new customer to virgin media.
I have taken fibre BroadBand connection with streambox, I have also subscribed to entertainment service , Netflix. No TV bundle though.
I received a router, streambox and a remote.
The router is connected and I am able to use broadband without any issues. I have also connected the streambox with the USB power and also the hdmi to the TV. The streambox is always having a red light glowing, the remote is having a flashing white light. But beyond that I am unable to set up the streambox as nothing comes on the TV
pls help
thanks
Answered! Go to Answer
on 09-12-2022 12:31
That’s exactly what I had originally, changing the USB lead got mine going, maybe you have a bad power plug and or lead with yours?
on 09-12-2022 10:17
Try a different USB lead, there are a lot of faulty cables being sent out with these boxes
on 09-12-2022 11:49
Definitely not the cable. I've got the same issue and the cable has been changed to a known working one. The stream box does not come out of stand by (red light) either by pressing the button on the box or from using the remote.
on 09-12-2022 12:07
I've been able to run a software update on the box (gleamed this from another post) and now after the welcome screen a message appears saying "your virgin TV box needs more power to start up. Please plug it into an electrical socket"... Well it is plugged in to a socket with the supplied plug, so perhaps the plug is at fault and not the cable and if it's not the cable or plug it's the box. Poor @Virginmedia... Very poor
on 09-12-2022 12:31
That’s exactly what I had originally, changing the USB lead got mine going, maybe you have a bad power plug and or lead with yours?
on 12-12-2022 10:46