Stream keeps resetting

[Marvinthemuppet]

Hi.

Ive not even been a member for a month but now for the last 2 weeks or so, whilst watching Prime or ANY other App or Live TV, my Stream box keeps resetting. It's getting hugely frustrating !!

Has anybody had this and how is it fixed? Very little online about fixing it and Virgin Website keeps sending me in circles. 

Have read however it looks like a new box?

Any help will help!

[Reece_MH]

Hi there,

Thanks for posting, and welcome to the Community Forums.

I'm sorry to hear you're having some problems with the Stream box. I've taken a look on our side and can see you have spoken to our team, who have been able to provide you with further support on this problem.

Please do let us know if you need anything else, and we'll be more than happy to help.

Thanks,