Stream Box

[briancharlton]

Hi,

Was told today that I'm unable to have a stream box as I already have a Tivo unit. Apparently it is for Broadband only customers.

This makes no sense whatsoever. Why restrict the service. I asked as 5G is taking freeview bandwidth.

Will probably go for freesat.

B

[briancharlton]

Sorry should have said it is for a 2nd room.

[Ernie_C · Accepted solution]

No. The Stream product is only for Broadband only and Broadband and phone customers. It is also limited to a single box.

[briancharlton]

Please tell me why the usage of this box is restricted to broadband only customers.

In the process of talking to Ofcom. This unfairly restricts client services.

B

[Ernie_C]

It really doesn’t matter what the reason is. There is no issue for Ofcom here.

[briancharlton]

Appreciate you comments.

Forgive me for saying again...Why!!! is this service unavailable to those that have a Tivo box.

Any ideas for a streaming box with no monthly fee?

It seems everything nowadays has a monthly fee. Most people just need to cut costs.

[Kain_W]

Hi there briancharlton,

Welcome back to the community.

So regarding the Stream, you can't coincide a set top with it. 

The monthly fee would be apart of your package with your desired streaming channels.

Thanks,

[chrisp62]

I Cancelled Virgin tv about 2 weeks ago (30 day notice) still have broadband landline mobile. etc no one mentioned stream at all during the cancellation process, only just found out about it  today from a pop up, 

[briancharlton]

Had some feedback from Alternative Dispute Resolution (ADR) via Ofcom.

Will let you know how it works out.

B

[Ernie_C]

Really?

How did you manage to go to ADR, in Virgin Media’s case CISAS, without complaining directly to Virgin Media first, allowing them to respond?