on 16-02-2024 15:51
When I try to use the Paramount plus App on VM boxes, I can see the various films etc available, but I am not able to watch any programme. This is not the paramount plus option within Prime.
Any thoughts?
on 19-02-2024 15:36
Hey @Buttshill Thanks for reaching out to us on the Virgin Media forums, 👋🏼
I'm sorry to hear about the issues with the Paramount plus app you are experiencing.
May I ask if you've tried to reboot the entire setup and see if this resolved the issue? Sometimes it may be a connection blip which causes the issue.
Let us know.
Kind regards,
Ilyas.
on 19-02-2024 15:43
Hi, yes I have rebooted everything no change - VM technician who attended could not assist either.
on 21-02-2024 16:08
Thanks for the update. May i ask what does occur when attempting to watch a movie on the app, do you get error codes or messages, does it even load, is it a blank screen with or without sound?
Please let me know.
Sabrina
on 21-02-2024 16:24
Hi, I can see the menus but when I select an option to watch, I just get the spinning buffer circle
on 24-02-2024 15:53
Thank you for getting back to us!
Sorry to hear the issue is still ongoing following rebooting things.
Can you just let us know if you have also tried the following;
Please let us know how you get on with this! We can then offer further support if needed. Thanks for your patience in the meantime! 🌞
on 24-02-2024 17:10
I will try those over the next few days. BUT if Prime, Netflix, Disney+, YouTube and Paramount (within Prime) works what are you expecting these changes to prove?
on 12-04-2024 10:18
Paramount+ still not working.
on 15-04-2024 09:19
Hey @Buttshill,
Sorry to hear this, can you confirm for us that you have tried the above checks that we have outlined to see if this helps process this into working for you?
Joe
on 03-05-2024 07:32
hi Yes - I have tried all the checks above and no resolution.