“Optimising signals”

[dincha2]

Hi all

I’ve been having my trouble with the little Stream box for months but in the past week it’s slowed to a crawl and subtitles don’t line up with shows making them unwatchable.

I contacted VM and the agent said to turn everything on and off again, and he would sent “optimising signals” to the box. What does this mean??

[japitts]

On the TiVo, V6 & TV360 boxes, "sending signals" is usually CS-talk for a refresh being sent and the box being rebooted.

It may be different on Stream, given the different means of carrying the channels, but I have doubts.

[nodrogd]

Now I've heard everything ! 🤣

Activation "hits" went out with the old V & V+ boxes as different cable networks used a variety of codes to do the job. All activation now happens via the hub, & has to with Stream anyway as there is no direct coax connection.

[Roger_Gooner]

Is the connection with an Ethernet cable? If not, do so.

[Daniel_Et]

Hi @dincha2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having 😔

How have things been since you contacted the team? If there's not been any improvement, have you tried following the advice provided by @Roger_Gooner?

Please pop back to us at your earliest convenience.

Regards,
Daniel