I have signed up to Sky Sports HD and BT Sport through virgin stream, which showed that the price would be £18.75 a month for Sky Sports and £10 a month for BT Sport.
This was being honoured until I got my bill through yesterday, which now says I am being charged the full price of £38.75 for Sky Sports and £18 for BT Sport, with the only credit received being the 10% rebate which I shouldn’t be receiving as you don’t get this with the offer. Considering this is meant to be an 18 month offer, I’m not sure why I am being charged full price when I have only been signed up for a maximum of around 3/4 months.
I have tried to speak to 3 different agents today. 1st one told me the charge was for a full year (?!), 2nd one said that the offer expired (which is incorrect as I’ve been signed up for a maximum of around 3/4 months) and 3rd agent hung up and never called back, so this is my last resort for any help with this issue.
I have attached a screenshot of the Virgin website with link that shows the offer price I should be receiving, along with a screenshot of my own stream account management page which clearly shows I have the discount, which is not being applied to my bill.
Any help would be greatly appreciated.