BT Sports & Sky Sports Pending

[LukeC6843]

I ordered the Virgin Stream box and asked for BT Sport and Sky Sports to be added as subscriptions when ordering. 

I’ve received my Stream box, installed it but cannot access the Manage subscriptions from the TV. 
I can log in online and access Manage Stream Plan screen and I can see the BT Sport and Sky Sports already added. But they say Pending: Adding Soon. 

I didn’t add these myself. I’m assuming the agent who took my order has set this up?

I can see this is a common issue ppl are experiencing when setting up their stream device. 
Can somebody please help?

[Gareth_L]

Hello LukeC6843.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with BT and Sky Sports still not available to view.

Have you been able to view them since your post?

If not, please let me know and I can take a look for you.

Gareth_L

[LukeC6843]

Hi Gareth,

Thanks for the reply. 
No change. Exact same issue. They still say ‘Pending: Adding Soon’. So I’ve missed all the football from this past weekend. 

I’d really like to get these subscriptions activated so I can start enjoying the rest of the football season. 

[Tom_W1]

Hi @LukeC6843 thanks for your reply, I can appreciate this is frustrating.

Have you had any IT Ticket raised at all for this, as it may be something that particular team may need to deal with?

Many thanks

[LukeC6843]

I was told last week on the phone it was raised to a specialist team but I’ve heard nothing and still NOTHING has changed. 

[Paulina_Z]

Hi @LukeC6843,

Thank you for coming back to us. We do apologise that this issue is still ongoing for you. I can see that an IT ticket was raised for this issue and our team is looking into this further for you. 

Apologies that this is impacting your services and your experience. Our team is working hard to have this rectified as soon as possible for you.

Thank you.