So let's see where this goes!
I purchased a sky sports subscription in Dec 22 shortly after joining VM.
This was done via my stream box and this had an 18 month bill credit of £ 20 bringing the cost down to around £18.00p/m.
Sounds great and for the first 3 months that £20 credit has been applied correctly. Then this month's bill arrives from VM and is £20 higher. I query this by contacting Pumba at VM and get told they will contact me back within 30 mins and of course no call back! I then spend a further hour plus on the phone with VM customer service with 3 further customer service advisors repeatly asking me security questions and trying to find out why this credit has been removed from my steam subscription great Friday evening. Eventually I speak to an abrupt rep from VM who tells me the discount was only for 3 months and not 18 months. I point out that this should have been pointed out to me on the last bill and made clear that my discount was ending and the price is going up. I also pointed out that I can currently subscribe to the stream pack offer of BOTH sky sports and sky cinema with an 18 month discount for less than I am paying for just the Sky Sports via stream as its live on my TV as week speak. So why would I want to pay more for just sky sports on the same platform? Lamely she just agrees but thinks I should pay more!
I will say that so far your customer service is appalling and as far as stream goes it is a lottery along with your 30 Notice to cancel service to trust the service. So I will be avoiding using it.
I have now cancelled my sky sports subscription as you also do not honour your offers or reflect them on your billing correctly your deal in December was 18months discount not 3 months the same as was showing on my TV last night. Coupled with wasting my time for 2 hours and lack of broadband on the previous prime time Friday 17th March for several hours in my postcode area, i am seriously not than impressed with VM and will make an exit to someone less speedy but more reliable and trustworthy.
How to decimate your trust in 4 months with a new customer. No Broadband on a Friday night, poor worded 30 day notice periods hidden in small print, and not honouring 18 month discounts on subscriptions , Customer service reps that do not return calls. Abrupt reps that try to convince you that what you signed upto is not what you signed upto, whilst a similar deal is available as they speak.
Yeah right! Enjoy...
Thanks
