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2 x £35 Activation still listed as upcoming charges

stevemorgan
Superfast

When I activated stream on 30th April 2 activation charges came up on my account. 

I have been told that 1 will be removed by my billing date but logging into my account shows them both still there as upcoming.

Getting through to online chat is impossible and I don't use WhatsApp 

Has anyone else with the same problem passed their billing date and had one removed as it should be or have you been charged?

1 ACCEPTED SOLUTION

Accepted Solutions

Chris_W1
Forum Team
Forum Team

HI stevemorgan, thanks for messaging us over PM and we are glad that we were able to come to a resolution. ^Chris 

See where this Helpful Answer was posted

2 REPLIES 2

Chris_W1
Forum Team
Forum Team

Hi stevemorgan, thanks for the message and welcome back to the forums. I am sorry to hear about the billing issues and will send you a private message so that this can be looked into further for you. - Chris. 

Chris_W1
Forum Team
Forum Team

HI stevemorgan, thanks for messaging us over PM and we are glad that we were able to come to a resolution. ^Chris