Virgin Stream Remote Pairing

[eb154]

How on earth are you supposed to pair the remote with ‘key testing’ using volume when you can’t be on settings and have audio playing at the same time? I hope it’s me being thick rather than a really stupid setup mistake by VM 🤷‍♂️

[Paul_DN]

Hi eb154,

Thank you for reaching out to us in our community and welcome back, sorry to hear you are facing issues pairing your Stream Remote, you can find further support around this here.

Regards

Paul.

[eb154]

Where is ‘here’?

[Paulina_Z]

Hi @eb154,

Thanks for coming back to us and apologies that the link was not included in the last message. 

You can take a look at our Using Your Virgin Media remote help page as well as our Stream Remote Control page for more information about this issue. 

Please let us know if this helps with your issue. We're here if you need any further assistance.

Thank you.