on 26-05-2022 12:01
Can someone please explain why I can not order a stream box without my monthly bill going up by £19.
I have put an email to the executive office but in the meantime any ideas why this has happened, I want the stream box to watch live TV
Answered! Go to Answer
on 29-05-2022 19:49
on 28-05-2022 10:46
I wanted the stream box because I have no live TV so looks like I will miss the Jubilee coverage
on 29-05-2022 19:49
DM me your account details I’ll look into it
on 01-06-2022 17:19
Oh well, looks like I am not going to get one now. Still not sure why
on 04-06-2022 11:15
Hi Sirog, thank you for returning to the thread to keep us updated.
Do you still need support with this? Or have you heard back from BlueLou and the executive team regarding your complaint?
Just let us know if you need any further help and we will investigate further for you!
All the best.
on 04-06-2022 11:53
Thank you, BlueLou is still working on it for me. Hopefully a resolution should be soon
on 10-06-2022 11:14
Not sure how much I can hold out waiting to see if I can order the stream box. The uSwitch discount seems to have killed it for me.
on 12-06-2022 13:44
Hi All, Just returning to keep this thread updated.
Thank you to Sirog1967 for PMing with me. was able to advise further detail regarding your package discounts and expiry dates via PM. I have been able to order the new 'Steam' box as part of your package, retaining the uSwitch discount.
I hope all goes well when it arrives, please do get back in touch if you need any further support.
All the best!
on 12-06-2022 21:42
Just to say thanks for Molly_T for sorting everything out for me. Looking forward to Stream box arriving on Wed
on 15-06-2022 12:21
Hi @Sirog1967,
Thank you for the update and for the kind words. I'm really glad to hear that my colleague was able to help you out.
Please do let us know if there's anything more that we can help you out with.
Thanks,