Steam box doesn’t work

[dorahsc]

Set up the Steam box a week ago but it didn’t work. the red light was lighting up and there was a message on screen saying it needed power (but it's plugged in). How can I fix it up? 

[newapollo]

Hi @dorahsc 

There have been a number of Stream boxes sent out with faulty power leads.

Do you have a spare usb power lead you can try?

Some people have also found that by holding the power button whilst connecting the power usb that a menu appeared that allowed them to do a software update and then connect

[Kain_W]

Hi there dorahsc,

Thanks for your post and welcome to the community.

Just to clarify and get an update, has the help that @newapollo advised resolved this at all?

Let us know,

[dorahsc]

Used another USB cable, but still don’t work. 

[Nathan_B]

Thanks for your reply @dorahsc, we will certainly be happy to assist with this further.

Just to check, when you are getting a message saying power is needed, do you also see any other error codes on the screen?

Let us know.

Regards

Nathan

[dorahsc]

no other error code showed. Just show up’ the Virgin TV box needs more power to start up. Please plug it into an electrical outlet’ but everything the guide told me I did it already. How can I do? 

[Matthew_ML]

Hey dorahsc, thank you for letting me know this.

I am going to send you a PM so we can look into this and get to the bottom of it.

Please look out for the purple envelope. Thanks 

[dorahsc]

I didn’t receive any PM from you. Can you send me into my email directly: dora_hsc@yahoo.com.hk ? 
Thank you. I still cannot use the Stream box. 
help me , please! 

[Alex_RM]

Hi dorahsc,

I can see my colleague sent you a private message on the 10th January, if you can please check the plum coloured envelope in the top right hand corner 🙂

Alex_Rm