on 03-01-2023 17:36
Set up the Steam box a week ago but it didn’t work. the red light was lighting up and there was a message on screen saying it needed power (but it's plugged in). How can I fix it up?
on 03-01-2023 17:46
Hi @dorahsc
There have been a number of Stream boxes sent out with faulty power leads.
Do you have a spare usb power lead you can try?
Some people have also found that by holding the power button whilst connecting the power usb that a menu appeared that allowed them to do a software update and then connect
on 05-01-2023 17:50
Hi there dorahsc,
Thanks for your post and welcome to the community.
Just to clarify and get an update, has the help that @newapollo advised resolved this at all?
Let us know,
on 06-01-2023 07:52
Used another USB cable, but still don’t work.
on 09-01-2023 14:06
Thanks for your reply @dorahsc, we will certainly be happy to assist with this further.
Just to check, when you are getting a message saying power is needed, do you also see any other error codes on the screen?
Let us know.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 10-01-2023 14:17
no other error code showed. Just show up’ the Virgin TV box needs more power to start up. Please plug it into an electrical outlet’ but everything the guide told me I did it already. How can I do?
on 12-01-2023 15:00
Hey dorahsc, thank you for letting me know this.
I am going to send you a PM so we can look into this and get to the bottom of it.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 31-01-2023 18:59
I didn’t receive any PM from you. Can you send me into my email directly: dora_hsc@yahoo.com.hk ?
Thank you. I still cannot use the Stream box.
help me , please!
on 02-02-2023 20:16
Hi dorahsc,
I can see my colleague sent you a private message on the 10th January, if you can please check the plum coloured envelope in the top right hand corner 🙂
Alex_Rm