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Remote and stream box won’t connect

Adam98
Joining in

My remote and stream box won’t connect will hold the tv button and 0 but comes up pairing failed on the tv

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi Adam98 

Please try the following.

Unpair the remote in case it's already paired with a different TV:
•    On the remote control, press and hold the 'TV' button and the 'Rewind' button together for 10 seconds.
•    The remote control should now have unpaired from the box.

Pairing:
•    Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds.
•    On the remote control, press and hold the 'TV' button and the '0' button together for 10 seconds.
•    A message should appear on the screen confirming that pairing was successful.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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