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Muffled sound on stream

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I’m new to Virgin Stream. I notice the sound is very muffled on BBC and other channels. Some channels seem to be clear and the same as Freeview through the aerial.


Very Insightful Person
Very Insightful Person

Hi @Nevisthedog 

Have you tried the three different audio settings on the Stream box?

Settings > Audio & Video > Audio Output. 

There is Follow Content (recommended) The box should automatically select the best audio output.

PCM 5.1 (HDMI Only) Normally used for sync issues

and PCM2.0 this one usually solves common sound problems.


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Thanks for your reply, doesn’t seem to make any difference. The other thing I noticed is, the picture quality of virgin stream Sky Sports hd isn’t as good as the BT box Sky sports hd, in fact I had to upgrade to uhd !

Hi @Nevisthedog, thank you for your posts.

We're sorry to hear about the problems you're experiencing 😔

How have things been since you posted? Advice on how to fix TV issues, including those related to picture and sound, can be found here

Please pop back to us at your earliest convenience.

Thank you for your support @newapollo 👍


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I tried all the settings and actually one did sound louder and clearer, so yes thanks my problem is solved.


Hello Nevisthedog. 

Thank you for your reply. Glad to hear you have been able to fix the muffled sounds on your stream box.

If you need any more help or have any questions, you know where we are.