BBC One HD frozen

[omgzhobbs]

Hello,

Tried everything but yet the channel remains a frozen image of a boat.. unsure why..

I have tried changing channel, turning it off and on and even resetting the box and yet its still frozen.
I tried to check my account status page and it didnt say there was any issues.
I tried to check the virgin status main page for tv and it just loaded a blank screen.

Its quite tricky knowing if the issue is me or Virgin.

update: issue has fixed itself.  Must have been a network issue.  Unsure how to remove this message.

Using stream device via ethernet.

[Lyla251]

If iPlayer is constantly stuttering or buffering (showing a frozen picture and spinning circle icon) then your Wi-Fi connection might not be good enough

[Lyla251]

I also have this same question and I cannot find any proper answers on the internet and also need a solution.  Arise Login Portal

[newapollo]

When using the Check service status at the top of the page, you can also a run a test on your equipment from there.

If you have problems opening the page then either try an incognito window or a different browser.

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

[Paulina_Z]

Hi @omgzhobbs,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're experiencing some issues with your TV channels at the moment.

I can see that you edited the message stating that the issue has been rectified! Glad to hear it!

If you ever come across this issue again, you can take note of the following:

Can you tell us if this is impacting more than one channel at all, or just the one? 

Are you having issues with this programme on Live TV, or through On Demand services?

You can also take a look at our TV Faults page to see if this can help. If there's anything else we can do to help going forward, please let us know.

Thank you! 🙂